Loyalty Program Terms and Conditions

Red Tomato Pies ("Merchant", "we", "us", or "our") offers a Loyalty Rewards Program ("Loyalty Program") to customers who create an online account through our website, mobile website, or mobile application.

By enrolling in the Loyalty Program, you agree to these Terms and Conditions, which may be updated from time to time. If you do not agree to these Terms, you may not participate in the Loyalty Program. Your continued participation in the Loyalty Program constitutes your acceptance of any changes.

1. Loyalty Program Membership

- Membership is free and available only to legal residents of Canada.

- Participation is limited to one account per individual.

- Merchant employees and representatives are not eligible to participate.

- Participants must be of legal age in their jurisdiction (generally between 18 and 21 years old).

- A valid email address or mobile phone number is required to register.

- You are responsible for ensuring that all information you provide is accurate, complete, and up to date.

- You agree to receive electronic communications related to the Loyalty Program.

- Merchant is not responsible if you are unable to access the Loyalty Program or receive electronic communications.

2. Loyalty Offers and Rewards

- Members may receive rewards, coupons, discounts, promotions, or other special offers ("Loyalty Offers").

- Some Loyalty Offers may require a qualifying purchase.

- Each Loyalty Offer may have its own terms, conditions, and expiration date.

- Loyalty Offers are non-transferable.

- Lost or stolen Loyalty Offers will not be replaced.

3. Changes and Termination

Merchant reserves the right to:

- Modify these Terms at any time.

- Change, discontinue, or limit any Loyalty Offer.

- Change or discontinue the Loyalty Program or any of its features.

- Terminate the Loyalty Program at any time.

- Remove members suspected of fraud, deception, abuse, or misuse of the Loyalty Program.

Any unused or unredeemed Loyalty Offers may be forfeited if the Loyalty Program or your membership is terminated.

If you do not agree with any changes, your only option is to stop participating in the Loyalty Program.

4. Communications

By joining the Loyalty Program, you consent to receive:

- Promotional emails

- SMS/text messages

- Marketing communications

- Loyalty reward notifications

Standard messaging and data rates may apply.

You may unsubscribe at any time by:

- Updating your account information

- Contacting Customer Care at headoffice@redtomatopies.com

- Using the unsubscribe link included in communications

Merchant may continue sending operational or legally required communications where permitted by law.

5. Access and Acceptable Use

You agree that you will not:

- Share your account or allow unauthorized access.

- Resell or commercially use the Loyalty Program.

- Reverse engineer, modify, decompile, or copy the Loyalty Program or Merchant Sites.

- Use bots, automated systems, or electronic agents.

- Engage in illegal, fraudulent, deceptive, or misleading activities.

- Violate any applicable federal, provincial, state, or local laws.

You are responsible for maintaining the confidentiality of your account credentials.

6. Privacy

Merchant may collect personal information including:

- Name

- Email address

- Mobile phone number

- Loyalty activity

- Loyalty Offer usage and redemption history

- Website usage information, including cookies

Your information may be shared with:

- Merchant employees, agents, and representatives

- Vendors, operators, and service providers supporting the Loyalty Program

- Government, regulatory, or legal authorities when required by law

- Other parties as permitted under Merchant's privacy policies

Merchant will otherwise handle your information in accordance with its privacy policies and practices.

7. Limitation of Liability and Disclaimer

To the fullest extent permitted by law:

- Merchant and its affiliates, employees, suppliers, licensors, vendors, and service providers are not liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from participation in the Loyalty Program.

- This includes loss of profits, income, data, property, or third-party claims.

- The Loyalty Program, Loyalty Offers, and Merchant Sites are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind.

- Merchant does not guarantee uninterrupted or error-free operation.

- Merchant is not responsible for viruses, technical failures, defects, or inaccuracies.

- Merchant makes no warranties regarding the quality, accuracy, or availability of Loyalty Offers or Merchant Sites.

8. Intellectual Property

All trademarks, logos, content, software, and other intellectual property associated with the Loyalty Program remain the exclusive property of Merchant or its licensors.

No ownership rights or licenses are granted to participants.

9. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

10. No Waiver

Failure by Merchant to enforce any provision of these Terms does not waive its right to enforce that provision in the future.

11. Contact Information

Please do not send sensitive information such as passwords, payment information, or account numbers through email.

Merchant will generally acknowledge emails within one business day but may require additional time to process requests.

Merchant will never request confidential information such as passwords or account numbers through unsolicited email.

For questions regarding the Loyalty Program, contact:

Customer Service

Phone: 250-305-5555

Email: headoffice@redtomatopies.com

Last Updated: December 18, 2025